Do not use this bank....they used to be a wonderful hometown institution but now they are as incompetent as it gets. They mailed a new debit card, didnt state which account the card was for (I have multiple)and when I called to verify which account the new card was for they asked for the last 4 digits of all cards and when advised my husband had one of the cards they proceeded to threaten to shut my debit cards off because he is not listed on said account. They said, and I qoute, If we find out he is using it we will shut them off. Hmm, really. Then I get a call the same afternoon from another employee at the main branch who advises me because it is "in his possession" it has to be shut off and they WILL NOT issue another debit card on the account, ever. So if I was shopping and left it in his vehicle, thats posession and you are going to turn off my cards and not issue new ones? She then proceeded to say well let me talk to the manager and I will call you back. Don't bother, I will be there to close all three accounts and go somewhere else. FYI....your not the only bank in town anymore!
Absolutely HORRIBLE experience with these people! Mainly the Asst. branch manager Mary Hackett! She was very rude and insulting to me and my wife and had the nerve to call my wife stupid over the phone! I don't know who this lady thinks she is but when its the banks fault for something I don't expect an apology I just want it to be corrected and I sure don't want me and my wife to be insulted and called name! Please people stay clear of this women if you go there and for what ever reason never say something was an error on there end you may get your account frozen! It happened to us for a day.
Always friendly and professional at this great Hometown Bank. Mooresville Branch has a coin counter free to Bank customers Who have an account with Citizens and a walk-up ATM. We've been with them for over 15 years and have nothing negative to report.
Citizens Bank is incredible. My family lives in Seymour and North Vernon and we prefer banking at Citizens because they are customer focussed, friendly, and professional. It's the difference from goung to a box store or doing business with a local independent business who cares. Pete Burgmeier, Seymour, Indiana
I wish I would have been able to get on and read reviews before I accepted my car loan through this bank. My very first payment is supposedly lost, so now I have to cancel my money order, which is another $15, plus wait 30 days for a refund. I then proceed to ask if I can pay online, their response was yes, I try to pay online, it won't let me. I call them back, well you can't pay online if you don't actually have a checking account with us. So now my only trusting way of payment is to drive 40 mins to their nearest bank and pay. Needless to say, I will never do any banking with them again after this car loan is up.
Citizens Bank is a US Bank based in Mooresville, Indiana. Citizens Bank is located at 33 N Indiana St, Mooresville, IN 46158, USA.
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