Nice and friendly employees
Rude. I went into the store to purchase wiper blades at 7:20 on a Saturday evening. Once I found the blades I needed, I carried them to the counter, where the person sitting at the counter did not acknowledge my presence. He then proceeded to take a phone call, and looked up and ordered a muffler for the person on the phone. A second employee was sitting at a desk behind the counter; he looked up, but then went about his business.
If the Advance employee, a young man with an unkempt beard, had even looked up and said so much as, "one minute please," I would not have walked out. Apparently ordering a $31 muffler for someone on the phone was more important to him than the person with $50 in wiper blades standing at the counter.
I order online and usually get an additional discount. Store Pickup is painless.
After four or five minutes of standing there, I left the blades on the checkout counter and walked out. I then drove two blocks to AutoZone, where I was greeted by a helpful employee, and successfully purchased my wiper blades.
Friendly staff
Pay very special attention to their alleged lifetime warranty. Parts failing due to normal wear and tear are not covered, this includes alternators failing due to bad brushes, shocks failing due to standard driving conditions and so on. Save yourself money in the future and go to AutoZone, where the warranty is actually honored.
Advance Auto Parts is a US Car Repair based in Mooresville, Indiana. Advance Auto Parts is located at 585 S State Road 67, Mooresville, IN 46158, USA.
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